Responding to reviews:
- Sign in to Google My Business. If you have two or more locations, click Manage location for the location you’d like to manage.
- Click Reviews at the top of the page. (Note that your business needs to be verified in order to respond to reviews.)
- Click Inbox.
- Select a customer review and click View and reply.
- Write a response and click Submit.
- Or, Email your response to Big Light Digital and we will handle it for you.
Source: https://support.google.com/business/answer/3474050?hl=en
